Terms & Conditions

TERMS & CONDITIONS A – Z

Terms and conditions seem an unfriendly set of dos and don’ts – however we must have them so we do have a clarification of everything in writing for your benefit and ours.

PROPERTY TO LET: “Goodlands”, Raymonds Hill, Charmouth Road, Uplyme, Nr Axminster, EX13 5ST

CONTACT: Joy Raymond, Proprietor, Hedgehog Corner, Lyme Road, Uplyme, Nr Axminster EX13 5SU

Book direct with me via this web site.  Avoid agency fees! Tel:  01297 32036 our mobile contact is sent with email confirmations.

The property is not suitable for groups aged under 21, or hen or stag parties or wedding venue/preparations.

Included: utilities, washing up liquid, some dish washing tabs, laundry liquid, cloths, 2 bin bags, 1 kitchen roll, 1 loo roll per loo & spareBookings taken directly with us no booking fee, no agency fee.

ACCESS:  We have several mobility items you may use. Please ensure we are aware of and are able to provide and fulfill any specific and particular requests that you may have before you book Goodlands.  Full Access Statement on web site.

ACCIDENTS: We must be notified immediately if there is any accident or injury (no matter how big or how small)  that occurs on our premises please so that we can fill in our Accident Book which the injured must sign.   We are available 24/7 for contact.  Grounds can be uneven in meadows & paddock.

ALARM should be used with locked doors when property empty.

ARRIVAL TIME 3pm onwards.  We cannot accommodate you or your luggage or any online delivery orders before 3pm on arrival day as we need until then to get the property immaculate for you. Full arrival instructions with key safe box code are emailed to you 7 days and 2 days before arrival.  It is imperative you read these.  Please add your MOBILE NUMBER to the booking form.  Our mobile is on confirmation e mail.

BALANCE with the £100 Refundable breakages Bond is due 12 weeks (84 days) before start of your holiday.

BEDS  Please note that if Twin bed option chosen then the Single beds are 2’6″ .

Beds are made up for your arrival with towels.  Bed options & Non feather bedding & waterproofs available upon request at least 1 week before arrival.

BOND £100 Refundable Damages Bond refunded after cleaning & property less any damage.

CANCELLATION: If you cancel your holiday we must have written notification with reason.  If property relet a full refund (or pro rata possibly if relet at lower rate) will be made less £100 admin fee.  Please take out Holiday Insurance and check the cover provided.

CANDLES and Chinese Lanterns with naked flames prohibited.

CARD payments  Debit card no surcharge, credit cards 1.8%.

CHILDREN welcome. Maximum number guests: Sleeps 6 + your cot – bring own baby kit.

COMPLAINTS: must be made to Joy Raymond in person during the holiday so we can make every effort to rectify the problem.  Complaints must be made by the Hirer and cannot be entertained after departure.

DAMAGE: Hopefully the Bond will cover any minor damage.  Damage over and above the Bond must be paid for in full and reported to us when it happens so we can rectify the matter and before departure.  We reserve the right to charge your card for any damage over the Bond if necessary. By entering into a booking agreement with us you give your authorisation for us to do this. A full report would be sent in this event.

DEPARTURE on or before 10am when we arrive to say goodbye.   Just let us know (the night before if possible) if you wish to depart earlier. We reserve the right to deduct £20 per hour or part of for late departure fee past 10am from the Bond. Hirer is responsible for any damage or loss to property & contents and these should be reported to us before departure please.

Hirer responsible for putting away kitchen utensils, dishwasher empty, games, furniture and leaving property tidy and in good/satisfactory condition (as found) on departure and reporting any damage etc.   Further charges may be applied to your card if departure procedure is unreasonably ignored.

DEPOSIT: 50% or you can choose to pay in full OR you can telephone on 01297 32036 (9am – 7pm).

DISCOUNT:  one promotion code per booking if any running.

DOGGIE CODE OF CONDUCT: Max 2 dogs. We provide dog blankets/covers, dog bed, 2 dog bowls, dog towels & biodegradable dog bags. Please ensure you don’t allow pets in bedrooms, on furniture,  or unattended in property.  Dogs have 6 acres/2 fields.  Please pick up after your pet.  We reserve the right to refuse certain types of dog.

FIELDS Please keep entrance gate shut if children or pets on property.

You are welcome to roam, picnic and play in the 2 meadows (grounds can be uneven)  totaling 6 acres that are attached to the property. There is a water trough in the field which can been easily seen from the sitting room window and may have water in from time to time and is covered by wire net. There is a fenced off safe paddock directly in front of the sitting room window for smaller children to play in.

The gardener visits once a week and the farmer cuts the grass and the hedges once a year – note machinery in action and keep children and pets away from it and note gates may be left open when operatives are working.  Check before letting dogs or children out without supervision.

HOLIDAY INSURANCE: is recommended.  (Please note that those with pre-existing medical conditions should ensure their cover is adequate).

 

MOBILITY AIDS See Access Statement for list of mobility aids available free of charge.

OWNER CANCELLATION: If the Owner of Goodlands has to cancel your holiday for reasons beyond her reasonable control i.e. “a force majeure” such as fire damage,  then a full refund will be given but no further compensation may be claimed i.e. travel costs.   Miss Raymond the Proprietor is not liable for any loss,damage, injury or theft to Hirer or their party or belongings whilst at Goodlands.

RETURNING LEFT GOODS (frequently things get left behind) £5 charge + P&P

SMOKING – outside only – butt pot provided.  Evidence of smoking inside is forefit of Bond.

WI FI & BROADBAND: There is complimentary wi fi/broadband and a Smart TV. We have to ask that you do not use this for any illegal or unlawful purposes.

 

Nothing is too much trouble so please get in touch with any pre arrival queries too.

We want you to have happy and safe holiday.  Please contact us if you have any queries at all.

Joy Raymond – Proprietor Tel. 01297 32036